Health Max Exercise Physiology ("Health Max," "we," "our," or "us") is committed to protecting the privacy of our clients, users, and visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

• Name

• Email address

• Phone number

• Address

1.2 Health and Fitness Information

• Medical history and injury details

• Exercise and fitness goals

1.3 Usage Information

• IP address

• Browser type and version

• Interaction data (e.g., pages visited, links clicked)

1.4 Media and Content

• Photos and videos of you during sessions (with your consent)

• Testimonials or reviews

1.5 Communication Data

• Email correspondence

• Feedback or inquiries submitted through our website or other channels

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• To provide exercise physiology services, including group classes and one-on-one sessions.

• To develop personalised exercise plans.

2.2 Communication

• To send appointment reminders and service updates.

• To send promotional materials, newsletters, and marketing communications (with your consent).

2.3 Marketing and Social Media

• To share photos and videos on our social media platforms, website, and promotional materials (with your explicit consent).

2.4 Data Analysis and Improvement

• To analyse user behaviour to improve our services and website functionality.

• To monitor compliance with our terms and conditions.

2.5 Digital Advertising

• To deliver targeted advertisements using platforms such as Meta (Facebook and Instagram) in compliance with their advertising policies.

• To create custom audiences for promotional campaigns using email addresses or website interaction data.

2.6 Legal Obligations

• To comply with legal, regulatory, and health and safety obligations.

3. Sharing Your Information

We may disclose your personal information to the following parties:

3.1 Service Providers

• Third-party providers assisting us with email marketing, payment processing, website hosting, data analytics, and digital advertising (including Meta).

3.2 Legal and Regulatory Bodies

• To comply with legal obligations, enforce our terms and conditions, or protect our rights.

3.3 Consent-Based Sharing

• With your consent, we may share testimonials, photos, or other content on public platforms.

We will not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption for sensitive data.

• Regular security audits and monitoring.

• Access controls to limit who can access your data.

5. Your Rights

Under Australian privacy laws, you have the right to:

5.1 Access Your Information

Request access to the personal information we hold about you.

5.2 Correct Your Information

Request correction of any inaccuracies in your personal information.

5.3 Opt-Out of Marketing

Unsubscribe from promotional emails or communications at any time.

5.4 Withdraw Consent

Withdraw consent for the use of photos, videos, or other content.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand user preferences and improve our services. Cookies may also be used for digital advertising purposes, such as delivering targeted advertisements on platforms like Meta. You can manage cookie preferences through your browser settings.

7. Retention of Information

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting your information.

9. International Data Transfers

Your personal information may be transferred to, stored, or processed outside of Australia in jurisdictions that may not have equivalent privacy laws. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

10. Breach Notification Protocol

In the unlikely event of a data breach that could result in harm to your privacy, we will notify you and the relevant authorities in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

11. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have collected information from a child, please contact us immediately.

12. Automated Decision-Making

We may use automated systems to analyse your data for the purpose of delivering personalised services or targeted advertisements. These systems are designed to improve your experience but do not make decisions with legal or significant impacts on you.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Health Max Exercise Physiology
2 Raglans St, Manly
Email: [email protected]
Phone: Visit our contact page at https://www.healthmaxep.com.au/contact-us

By using our services or providing your personal information, you agree to the terms of this Privacy Policy.